Centralized scheduling

connecting people to care and reducing wait times

Long wait times for the care our patients need is a real problem. Our goal is to help people access available appointments within our connected health system in Vermont and Northern New York, getting them needed appointments more easily and sooner.

Since October 2021, the Patient Access & Service Center has scheduled nearly 3,000 appointments each month across our health system, reducing the backlog of patients awaiting appointment scheduling and connecting patients with providers.

How it works

Make just one call

1. Make just one call

Using a centralized scheduling system, patients can schedule appointments across our connected health system with one call. When more and more services come into MyChart, people will be able to self-schedule as well.

Choose from more options

2. Choose from more options

Patients can select from all relevant, available appointments at participating Network practices and clinics, including those at alternate locations where there may be sooner openings.

The real impact in our communities

Since the UVM Medical Center Urology started scheduling through the center:

55%

reduction in appointment backlog

214

patients received care more quickly at Central Vermont Medical Center

239

additional patients accessed available appointments at the UVM Medical Center

Since Champlain Valley Physicians Hospital Pulmonology started scheduling through the center:

59%

reduction in appointment backlog

1,206

additional patients accessed available appointments at the UVM Medical Center

Since Neurology and Rheumatology Network practices started scheduling through the center:

97%

reduction in Neurology appointment backlog for electromyography (EMG) tests at UVM Medical Center

500

additional patients were scheduled for Rheumatology appointments across UVM Health Network in just two months

You can currently schedule appointments for these services through the center:

Network-wide

  • Rheumatology
  • Urology

UVM Medical Center

  • Cardiology
  • Phlebotomy
  • Travel Clinic
  • Endocrinology
  • COVID-19 testing
  • Colonoscopies
  • Endocrinology
  • Urology—Vasectomies
  • Pelvic Health
  • Colchester Family Medicine

Central Vermont Medical Center

  • Endocrinology

Champlain Valley Physicians Hospital

  • Pulmonology

Porter Medical Center

  • Four Primary Care Practices